I’ve tried hard throughout this lockdown period to use the time as best I can to make nkd ( ) a better business. An example of this is changing our appointment booking software. With this will come another important change, which I know that many of our customers will be pleased to hear….
We will no longer require payment in full at the time of booking. Our new appointment booking software allows us to use hotel-type billing functionality, whereby we ask for payment card details at the time of booking, and then payment is debited from that card 24 hours before your appointment.
But what does “making nkd a better business” mean to you?
I’ve included a list of questions below. While I’m not expecting you to answer all of these questions, I’d really appreciate it if you could send us your thoughts if you read any of them, and an immediate response or thought jumps out at you. Please email us at email@example.com to do that.
These are such important questions for me to know the answers to, and I would really appreciate your help with it. While I, along with most other beauty salons and hairdressers in the land, am expecting an initial rush of customers once we reopen our doors, that doesn’t necessarily mean that business is going to be healthy in the long-term. As you might imagine, last week’s chat in the media about the “recession to end all recessions” was not exactly music to the ears of a small business owner (as if we needed anything else to strike the fear of god into us right now). However, the situation is what it is and there’s nothing that you or I can do to change to it. So instead of worrying about it or feeling glum, then clearly the best course of action for me right now is to take measures that will truly and earnestly strengthen nkd in the long term.
Thank you for your help with this
Rebecca at nkd ( ) x
- What do you think that nkd could do better at?
- How could we improve our:
- treatments and services
- customer satisfaction levels
- What could I change about nkd which would make you more of a fan of ours (hopefully for a lot of you reading this, that should read “even more of a fan of ours!” )?
- What can I do which would make you:
- visit us more regularly
- become more loyal
- tell more of your friends about us?
- What do you think nkd does well at compared to other beauty businesses and hairdressers that you might also frequent?
- In which areas do you think nkd under performs, compared to other beauty businesses and hairdressers that you visit?
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About nkd ( )
nkd ( ) exists to empower our clients by making you feel comfortable and confident in your own body.
Providing high-quality waxing treatments to men and women in a professional and clean environment, our specialist skills mean that nkd waxes are quicker and cause less discomfort than waxes from generalist beauty salons, which do not typically employ experts. Our friendly team is so knowledgeable that their detailed aftercare advice will ensure you get the best results for weeks after your treatment.
nkd also offers the latest lash and brow treatments from our in-house lash & brow bar with the same level of specialist skill and advice.