Important Information
Cancellation Policy and Late Changes: We require a minimum of 24 hours’ notice to cancel or change an appointment, and 48 hours for appointments on a Monday. If you cancel or change your appointment with less than 24 hours’ notice (48 for a Monday), or if you fail to show up for your treatment, your appointment will be charged in full using the card details we hold on file. No refunds will be issued unless we’re able to fill your appointment slot with another client.
Card Details on File: To secure a specific time slot in advance, we ask for your card details which we securely store on our system. If you do not wish to give us your card details, then we will ask you to pay the full cost of your appointment as a deposit. Walk-in appointments, which do not require a card on file and which cannot be pre-booked, are also welcomed, pending availability. We recommend that treatments are pre-booked to avoid disappointment.
Late Arrivals: We politely request that you arrive 5 minutes before your allocated appointment time to ensure a prompt start. Any late arrivals may be offered a reduced treatment or turned away altogether, depending on the time of arrival. No refunds will be issued in this instance.
Regrowth: Please ensure that you have the necessary hair regrowth. We recommend that you don't wax, shave or remove the hair in any other way for a minimum of 3 weeks before your appointment to get the best results. In the event of insufficient regrowth, we will carry out the treatment to the best of our abilities.
Age Restrictions: Under 16s will only be able to have a treatment once we've received written approval from a parent or legal guardian. The parent or legal guardian must accompany the minor to the salon on their first visit. On subsequent visits, we're able to treat the minor without a parent or legal guardian present, as long as the parent or guardian has previously signed to say they agree to this. nkd will not carry out a Brazilian or Hollywood wax to any minors under the age of 16, even with parental permission. A basic bikini wax or G-string bikini wax will be offered as an alternative.
We appreciate your support, cooperation and understanding on these matters. Thank you.