Salon Manager nkd ( ) Leicester (May 2017)
nkd is excited to soon be expanding to Leicester. We’re now seeking a commercially astute Salon Manager to run the Leicester city centre site for us. Reporting to the Area Manager, you’ll be responsible for the performance, profitability and management of this prestigious Salon.
The Manager’s challenge is to achieve profitable sales, maximise booking opportunities and ensure that customers are wowed on their every contact with us. This will be achieved through tight management of your team, a laser-sharp focus on the appointment book and outstanding customer service skills. Under your leadership and with all of these ingredients in place, the success of the Leicester site will soon mimic the success of Nottingham.
Management of the therapist team is an integral part of this role. You’ll be experienced in the day-to-day management and coaching of teams, including encouraging and motivating staff to achieve their full potential. Familiar with using performance standards, you’ll be used to driving a business to achieve KPIs and be comfortable conducting appraisals and addressing performance issues.
The other critical element of the Manager role us to uphold the fantastic reputation of nkd, ensuring that our exceptionally-high clinical standards and customer service levels are maintained. This is primarily a customer-facing role and the majority of your time will be spent on front of house and reception, dealing with customers and maximising the efficiency of our computerised booking system. The Manager will therefore be the main face of nkd ( ) Leicester and will need to exhibit all of the exacting customer service standard traits that will be expected from your team.
You will have existing practical management and operational experience of running, or helping to run, a professional or retail site. Used to working within a busy, pressurised customer-facing environment you will be comfortable achieving KPIs, managing teams and being operationally accountable for a business.
Dynamic and entrepreneurial, you will have a high level of business acumen and a proven ability to exceed KPIs and drive continuous improvement throughout a business. Strong leadership qualities are essential; with prior management or supervisory experience and a sound understanding of how to motivate, discipline and guide members of staff. Knowledge of good HR practices and basic employment law is beneficial. Financial acumen, excellent organisational skills and the ability to prioritise, multitask and be unflappable are all mandatory traits! IT literacy is a pre-requisite, as are exceptionally high personal standards.
This a full-time role. The Salon Manager must be on-site during key operating times. Regular evening (until 8pm) and Saturday work is an essential part of this job.
Please note that existing Beauty Salon experience would be advantageous but not essential. However, prior experience within a similar busy and dynamic environment, and preferably one which is appointment-based, e.g. a hairdresser, leisure club, gym or similar is required.
To apply for this job, please send an up-to-date CV and covering letter to firstname.lastname@example.org. In your covering letter, we’d like you to tell us the following three things:
1. How would you motivate the team to perform and achieve their KPIs?
2. How would you entice customers to come and try our waxing services?
3. How would you deliver standards of excellence within the salon?
Why work for nkd?
You should work for nkd because we’re determined to be the best beauty salon around. And to be the best beauty salon, we know that we need to employ the best staff. But to employ the best staff, we know that we need to be the best employer around…
With this in mind, we’ve worked hard to develop an attractive package which we hope will entice the very best beauty therapists and support staff in the industry to come and work for nkd. As well as offering a competitive wage and commission structure which puts you in control of what you earn, some of the other benefits you’ll enjoy while working for nkd include:
• Employee of the Month with £25 gift voucher to win each month
• Free fruit and Prosecco Saturdays
• A generous quarterly bonus for 100% attendance and punctuality .
• The chance to win a fully-funded Spa break for two at Champneys each year
• Friends and family discount
• Free internal treatments
• Ability to purchase retail products at trade prices
• Discounted local gym membership and other local staff discounts
• A £250 annual training budget
• An employer-contributed pension
We believe that the combination of these wide-ranging employee benefits along with our strong, supportive and experienced management team was recognised when nkd reached the finals of the “Employer of the Year” category in the 2017 Professional Beauty Awards.